The onboarding experience with Local Brand X was entirely positive. Thanks to the personal support from our Customer Success Manager, we were able to integrate the platform into our daily operations quickly and efficiently. Whenever we needed a quick answer, we could also rely on the Knowledge Center and the community for helpful information at any time.
Setup and introduction follow a clear process
Onboarding
In an initial workshop, we define your challenges, goals, and requirements for using your marketing platform. We address questions regarding layout, service providers, and points of contact, and outline the next steps for our future collaboration.
System introduction
Once the base system is delivered, you’ll have full access to our Knowledge Center for self-paced learning. On top of that, we offer online training and a community platform to engage directly with our experts and exchange ideas with other users.
Strategic support
Our Customer Success Team supports you in regular jour-fixe meetings to discuss current system enhancements and requests. In addition, we offer a strategy and innovation meeting every six months where we review platform changes and identify optimization opportunities together.
Achieve more in marketing with best practices and a strong community
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Knowledge Center: Guidance and Inspiration
In our Knowledge Center, you will find step-by-step instructions on many functions, new updates and inspiration for marketing measures and planned features in the system.
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Community Center: Exchange on all aspects of sales partner marketing
Here you can easily find the right contact person for any questions regarding the marketing platform, take part in regular Q&A calls with our subject matter experts, or engage in open dialogue with other companies to benefit from their marketing experience.
