At your side - for a smooth launch of your marketing platform
Our Customer Success Team supports you in all decisions and processes, from the onboarding phase and implementation through to ongoing advice and support.
Onboarding with Local Brand X was a thoroughly positive experience. Thanks to the personal support of our Customer Success Manager, we were able to integrate the platform quickly and effectively into our day-to-day work. If we were looking for a quick answer, we were also able to get information at any time via the Knowledge Center and the community.
Setup and introduction follow a clear process
Onboarding
In an initial workshop, we define your challenges, wishes and requirements for the use of your marketing platform. We clarify questions about the layout, your service providers and contacts as well as the further planning of future collaboration.
System introduction
Once the base system is delivered, you’ll have full access to our Knowledge Center for self-paced learning. On top of that, we offer online training and a community platform to engage directly with our experts and exchange ideas with other users.
Strategic support
Our Customer Success Team supports you in regular jour-fixe meetings to discuss current system enhancements and requests. In addition, we offer a strategy and innovation meeting every six months where we review platform changes and identify optimization opportunities together.
Achieve more in marketing with best practices and a strong community
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Knowledge Center: Guidance and inspiration
In our Knowledge Center you will find step-by-step instructions on many functions, new updates and inspiration for marketing measures and planned features in the system.
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Community Center: Exchange on all aspects of sales partner marketing
Here you can easily find the right contact person for your questions about the marketing platform, exchange ideas with our topic experts in regular Q&A calls or engage in an open exchange with other companies in order to benefit from the marketing experience of others.
