Your success with the Local Marketing Platform:
Tailored customer service
by Local Brand X

Our Customer Success Team accompanies you in all decisions and processes from the onboarding phase through implementation to continuous advice and support.

[Translate to eng:] Customer Success

The way to use the Local Marketing Platform and
how we support you

 

Onboarding
In the onboarding phase, we use initial discussions and a detailed workshop to find out what challenges your company faces and what wishes you have for using a software solution. This phase is primarily about fundamental decisions such as layout, service provider and contact person as well as planning future cooperation.
Strategic Support
After the introduction of the system, our customer success team will accompany you with regular support. In order to support you, we plan recurring Jour Fix appointments with all our customers, in which current extensions in the system can be discussed. In addition, we offer a strategy and innovation meeting every six months, in which we point out changes in the system and look at your optimization potential.

System introduction
After the basic system has been handed over, you can use the detailed training materials in our Knowledge Center to prepare yourself ideally for using the Local Marketing Platform. In addition to self-study, we also offer you additional online training sessions in which you can discuss your questions and challenges. You can then start maintaining and integrating the system into your day-to-day marketing activities.

Read here which customers our customer service has already helped.

To success stories

Get to know our Customer Success Team

The personal and partnership-based cooperation with our customers is particularly important to us. That is why we attach particular importance to the fact that not only does the customer have a permanent contact person and project manager, but that Local Brand X also assigns them a personal Customer Success Manager.

Local Brand X Customer Service Team

Resources and further development of your partner* marketing strategy? We have the right thing for you!

Knowledge Center

Our knowledge center

In our Knowledge Center you will find step-by-step instructions for important processes such as creating articles, managing users or allocating advertising subsidies. In addition, we inform you here every two weeks about the latest updates and changes in the system and provide you with inspiration about available advertising material and planned features in the system.

Ideas and application examples

In addition, you will find a detailed area on our website about various application examples of the Local Marketing Platform. Be inspired by our ideas and read how, for example, you can motivate your partners, how you can make marketing measures available to all partners and how you can use the evaluations to measure your marketing success.

LEARN MORE

Application examples